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Our Newsletter



FAQ's

How do you ship, and how long until my purchase is delivered?:

Orders placed by 2:00 pm EST, usually ship the same business day, unless otherwise noted or on backorder. You will be notified if a backorder exists on a product that you have ordered.

Orders placed after 2:00 pm EST may ship the following business day,

We ship Monday through Friday, excluding weekends and holidays.

Most products ship by ground delivery and may take 1-6 business days for delivery. We reserve the right to ship via our carrier of choice, which may include, but not limited to UPS, FEDEX, DHL, USPS or Freight for larger orders. Most orders ship within 24 hours of receiving your order. If they cannot, you will be notified in that time frame. All packages are insured at no additional cost to you, and an email will be sent to you within 24 hours of placing your order with tracking information. We currently do not ship internationally.


Do you ship to Alaska, Hawaii, PR, or other countries?:

We can ship to Alaska, Hawaii, and PR, ALTHOUGH shipping charges are higher to these addresses, and we ask that if you live in one of these states, that you first email us for a shipping quote before making a purchase.

As for shipping to other countries, we will ship to Canada, ALTHOUGH shipping charges are higher to Canadian addresses,, and we ask that if you live in  Canada, that you first email us for a shipping quote before making a purchase. We currently do not ship to any other countries.


Do you ship to APO or PO box address?:

Sorry, we cannot ship to APO or PO Box address.


Can I upgrade shipping on my order, I need it really fast!:

YES! We can expedite your order. Our website calculates Ground shipping (1-6 business day) for all items. If you need it sooner, email us for an expedited shipping quote via Next Day, Second Day or Third Day delivery service.

We have an early FedEx Express Pickup, which is our Next Day, 2nd Day, and 3rd Day carrier of choice. We must have your order in by 1:00pm EST to guarantee same day shipping for this service.

We can use your UPS or FedEx account # or charge you for actual shipping charges, your choice. Call, Email or Fax us if an expedited shipping quote is needed, or include your account number and service you would like with your order.

All times EST, we are located in Florida


What methods of payment do you accept?

At the present time, we accept, checks, money orders, and Visa, Mastercard, Discover and AMEX (American Express) credit cards. We use software that encrypts all the information you send to us. We keep all the information you send to us private, and we don't sell it. Our security measures continue even after you've placed your order. We start by quickly removing your credit card information from the order documentation. We then process your credit card on a highly secure system, inaccessible via the Internet.




What is your mailing address?

i10Direct
226 SE lee School Ave
Suite 36
Lee, FL 32059


Do you allow customers to pickup purchases from your warehouse to avoid shipping charges?

Yes! We welcome local pickup at our warehouse facility M-F 9am - 4:30pm EST.

A paid receipt or an invoice and payment must be present at time of pickup.

Local sales tax of 7.5% is applicable with all in-state sales (including local pickups) even if you are located outside Florida. Sales tax will not apply with wholesale orders if your tax i.d. is registered with us.


Can I cancel or change my order? I think I made a mistake:

Yes, and No. If the package has not left our warehouse, we will be happy to cancel your order or make changes. If your package has already left our warehouse by delivery truck or other method of delivery, we cannot cancel or make changes to the order.


I changed my mind, I no longer want this widget I ordered, can I return it?: (Return Policy)

IF the product is returned to our warehouse WITHIN 20 calendar days from date of purchase, at your cost, is UNUSED, HAS ALL PARTS, and IS IN IT'S ORIGINAL PACKAGING, it can be returned. You must email us first in order to receive an RMA#, returns that do not include an RMA# may be refused and returned to sender.

Again, you will be responsible for the cost of shipping it back to us. Also, shipping on the original order cannot be refunded as you asked us to ship it, and we had to pay someone to deliver it.

There will also be a 20% restocking fee


The package just arrived by delivery carrier, and it looks like it is damaged, what do I do?:

Do not sign for the package! Alert the delivery agent to the damage. Then ask the delivery person if you can open and inspect the package contents, if it appears like it is damaged by the way the box looks. If he allows it please open and inspect the package. If there appears to be any damage refuse it, tell the agent you would like to file a damage claim and have a new item sent to you. If they do not allow you to inspect it, and the packaging looks severely damaged, just refuse it. Do not worry, we will make sure you get the product that you ordered. If your order is damaged in anyway, we will replace the damage portion or send a new total unit if it is needed. Damage must be reported within 7 days, otherwise we cannot file a claim/report with the delivery carrier and there will be bothing that we can do, so please let us know of any damage right away! If you will not accept a replacement and only want a refund, this is considered a return and will follow our return policy.